FAQs

The approach to sustainability involves a holistic strategy that includes ethical sourcing of materials, eco-friendly production processes, and the use of sustainable packaging. This approach ensures that every aspect of the product life cycle is environmentally conscious and socially responsible, minimising the ecological footprint while maintaining high quality and ethical standards.

Embrell uses a variety of high-quality materials that are both sustainable and ethically sourced. The selection includes eco-friendly metals, and other sustainable materials that meet environmental and ethical standards. This ensures that each piece of jewelry not only exemplifies elegance and quality but also aligns with our commitment to sustainability and ethical practices.

Responsible sourcing at Embrell means ethically and sustainably obtaining materials for our jewelry. We ensure our suppliers adhere to environmental and social ethics, focusing on fair labour practices and responsible production. This approach reduces negative impacts on communities and the environment, aligning with our ethical business commitments.

Yes, our products and packaging are eco-friendly. We are committed to environmental responsibility, using sustainable materials in our jewelry and packaging. Our packaging is designed to minimise waste and environmental impact, ensuring that our luxury items are presented in a manner that is both elegant and environmentally conscious. This commitment to eco-friendliness is a key aspect of our dedication to sustainable practices.

Embrell is dedicated to advancing our sustainability efforts. We are exploring new sustainable materials and technologies to further reduce our environmental impact. These future initiatives represent our ongoing commitment to setting higher standards for eco-friendly jewelry design and production.

Key Sustainability Initiatives:

• Implement renewable energy sources to power our operations and reduce carbon emissions.
• Collaborate with local communities on environmental projects that support sustainable practices.
• Introduce a recycling program for jewelry pieces to minimize waste and encourage a circular economy.
• Partner with sustainable fashion brands to amplify our collective impact on the environment.
• Conduct regular sustainability audits to ensure compliance with industry standards and identify areas for improvement.
• Invest in research for eco-friendly materials to continually innovate and reduce the environmental impact of our products.
• Educate employees and stakeholders on sustainability to create awareness and foster responsible practices.
• Ensure transparent supply chain practices to uphold accountability and provide customers with information about the origins of our products.

To care for your jewelry and maintain its appearance, regularly clean it with a soft cloth to remove oils and dirt. Avoid exposing it to harsh chemicals, moisture, or physical stress. Store your jewellery in a dry place, preferably in a compartmentalised jewelry box to prevent scratches. This simple routine will help keep your Jewelry looking its best.

Jewelry Care Guide

Yes, we provide a comprehensive size guideline page. This resource offers detailed instructions and helpful tips to ensure you find the perfect fit for your jewelry. It's designed to make your selection process easy and accurate, ensuring comfort and style in your chosen pieces.

Size guideline

It is generally not recommended to wear your jewelry while swimming or bathing. Exposure to chlorine in pools, saltwater, or various bath products can potentially damage or discolour metals and gemstones. Removing jewelry before these activities helps to preserve its condition and appearance.

Yes, wearing our jewelry daily is safe, but it is important to consider the activities you will be engaging in. Demi-fine jewelry can be more susceptible to wear and tear, so it is advisable to remove it during tasks that might expose it to moisture, chemicals, or physical impact. Regular cleaning and careful storage will help maintain its appearance and longevity.

We provide a range of shipping options tailored to your needs. For complete details on these options, including types and timeframes, please visit our shipping page.

Yes, we offer international shipping. Please refer to our website for a list of eligible countries and corresponding shipping rates.

Shipping costs differ depending on your location and type of shipping method you select. Please refer to our shipping page for more details.

Shipping costs are determined by the destination and chosen shipping method. For detailed information on shipping costs, please consult our shipping page, where you'll find precise pricing details based on your preferences and location.

If you need to modify your shipping address after placing an order, kindly get in touch with our customer service team within 4 hours of placing order. They will assist you in making the necessary adjustments to ensure your order reaches the correct destination. Your prompt contact is essential for a seamless address update.

In the unfortunate event that your order goes missing during transit, please reach out to us promptly. We're here to aid and explore potential solutions to ensure you receive your order as intended. We prioritise your satisfaction and are committed to fixing any issues that that may arise.

To track your parcel or order details, please refer to the confirmation email. If tracking indicates delivery, check with household members or neighbours. Also, look for any delivery attempt notifications in your mailbox. If you still can't find your parcel, contact Customer Care with your order and tracking numbers ready for assistance.

Absolutely! We provide expedited shipping choices to meet your urgent needs. For comprehensive information regarding these expedited options, please refer to our shipping page. Your convenience is our priority, and we're here to accommodate your shipping preferences.

Shipping costs are determined by a combination of factors, including the package's weight, its final destination, and the chosen shipping method. These key variables are considered when calculating the shipping cost, ensuring a fair and accurate pricing structure for our customers.

If you receive a damaged item, please don't hesitate to reach out to customer care via email or phone. We recommend reporting the issue within 3 days of receiving the item. To help us resolve the issue quickly, please provide your order number and include clear photos of the damage.

Your satisfaction is important to us, and we're committed to addressing any concerns promptly and efficiently. Once we receive your report, we'll work with you to determine the best resolution, whether that's a replacement, refund, or other solution.

Our return policy permits item returns within 3 days if they don't meet your satisfaction. For details on eligibility and the return process, please review our return & exchange policy on our website.

At Embrell, customer satisfaction is our foremost priority. You can return items within 3 days of receipt, except for Gift Cards, provided they are unworn, unused, and in their original condition with all packaging.

To return an item, simply send us an email or place your return/exchange request via the My Orders section on our website.

Please refer to our website for detailed information and conditions on our return policy.

Upon receiving your return package, we will register it and notify you via email once the return is processed. The refund, credited back to the original payment method, may take up to 3-7 working days, depending on your financial institution's guidelines. The entire return and refund process can take 10 to 15 working days.

Our return policy is inclusive of all items, including promotional or sale products. The only exceptions are Gift Cards and specific items for hygiene reasons. This ensures a flexible and customer-friendly return process for a wide range of our products.

If your return request has been declined at Embrell, it could be due to the following reasons:

• The returned item is used or damaged.
• Original tags are missing from the returned item.

In cases where the return request is declined, the user will not be eligible for a refund. Embrell assumes no liability in such instances. For additional details, feel free to reach out to our customer care.

For information on the nearest shipping location, kindly get in touch with our customer care.

When returning multiple products from a single order, you will receive a distinct Return ID via email for each item. If you choose to self-ship the products, you can consolidate all items in a single shipment. Ensure to include a sheet of paper inside the packet with the Return IDs for all products clearly mentioned. In the case of a Pickup return, our courier personnel will collect the products from the designated pickup address.

You can redeem your Welcome Voucher on Embrell.com after logging into your Embrell Elite Club account. Please note that the voucher can only be used in the country where you are a registered member of the Embrell Elite Club.

The Welcome Voucher is valid for one (1) month from the date of issue. Be sure to use it within this period to enjoy the discount.

The Welcome Voucher cannot be combined with other offers, discounts, or promotions. It is intended for single use and cannot be used in conjunction with other vouchers.

No, the Welcome Voucher is non-transferable and can only be redeemed by the member to whom it was issued. It is redeemable upon member identification.

No, the Welcome Voucher holds no cash value and cannot be exchanged for cash. It can only be used for product purchases on Embrell.com.

The Welcome Voucher can be applied to the purchase of products on Embrell.com. However, please note that it cannot be used for paying gift cards, repair services, or delivery costs.

To use the Welcome Voucher, simply enter the voucher code in your shopping bag during the checkout process. It can exclusively be utilized for products at their regular full price.

The Welcome Voucher is valid for full-priced products only and cannot be combined with any other offers or voucher discounts. All items are subject to availability.

All purchases made using the Welcome Voucher are subject to Embrell's Delivery and Return Policy. If you have any questions or concerns about the policy, please feel free to reach out to our customer support.

These Welcome Voucher Terms and Conditions are in addition to Embrell's standard terms and conditions, which continue to apply. In case of any conflict between these Terms and Embrell's standard terms and conditions, these Terms will take priority to resolve the conflict.

To link your existing Elite Membership to a new online account, please reach out to us via email at support@embrell.com. Our team will be happy to assist you in linking your membership to your new online account.

If you encountered issues using the discount voucher for your recent purchase, please ensure that you are logged into your online account and that your membership number is correctly linked to it. It's important to note that the discount voucher can only be applied to full-priced items. It cannot be used in conjunction with ongoing sales, other offers, promotions, or combined with other vouchers. For a detailed list of exclusions, please refer to the voucher Terms and Conditions.

To access the exclusive Embrell Elite members' pre-sale, please make sure that you are logged into your online account and that your account is properly linked to your club membership. This will ensure you have access to all the pre-sale benefits.

If you continue to experience difficulties linking your accounts, please don't hesitate to get in touch with our dedicated customer service team via the chat option at the bottom of the website. Simply provide us with your email address and Elite membership number, and we will assist you in resolving any account linking issues promptly.

Embrell Elite is our way of showing appreciation to all our valued customers. This free program offers a range of exclusive benefits, including:

• Fashion insights and trends from Embrell's style experts
• A special 15% off birthday voucher
• Early access to sales and promotions
• Free standard shipping in select locations, and much more.

At Embrell, we value your trust, and our Elite Membership is designed to enhance your shopping experience with us.

Signing up is easy! Just visit our website and click on the sign-up link provided here. Follow the simple steps to become a part of our Embrell Elite Membership.

We ask for your birthday as part of the program so that we can send you a special birthday surprise on your special day. If we don't have your birthday date, we won't be able to send you this delightful surprise.

Your privacy is important to us. To fully understand how Embrell collects and utilises members' information, as well as how we communicate with you, we encourage you to review our detailed Privacy Policy here.

While the Embrell Elite Club is free, we understand that preferences may change. If you decide to leave the Embrell Elite community, you can contact our Customer Service team, and they will assist you in closing your account. Please keep in mind that you can always re-join in the future if you wish to make a purchase.

Certainly, we understand that your communication preferences may change over time. We send two types of email communications: newsletters containing information about our latest promotions and new collections, and emails related to your membership (such as details about your rewards and program changes). If you wish to unsubscribe from our newsletters, it's as simple as clicking the "unsubscribe"
button, which is located at the bottom of every email. You can also manage your account settings by visiting "My Account" on embrell.com. However, if you'd like to stop receiving all communications from us, including your rewards notifications, please reach out to our Customer Service team, and they will be more than happy to assist you in closing your account.

If you've unsubscribed from our newsletter but remain a member of the Embrell Elite, you may still receive periodic emails related to your rewards, tier status, or program updates. To cease receiving these emails as well, please don't hesitate to get in touch with our Customer Service team, and they will be delighted to assist you in closing your account. Your preferences matter to us, and we want to ensure your experience is exactly as you desire.